Delete your Loyever account

Staff logins

Staff accounts are created and managed by the business owner. You can delete your own staff login in the Loyever Staff app: Account → Delete account.

The owner of the business you work for can also delete it, in the Loyever Staff app (Team) or in the Loyever dashboard at app.loyever.com (Business → Team).

Deleting removes the login immediately. The username stays reserved for 30 days and is then freed.

Business owner accounts

To close and delete a business account, email hello@loyever.com from the account’s email address and ask us to close and delete the account.

We confirm within 30 days.

What is deleted and what is kept

• Deleted within 90 days of closure: the account and business data — name, email, username, staff logins, cards and settings.
• Deleted with the business: the data of the business’s customers (members).
• Kept: records we must keep by law, such as invoices and payment records, for the period the law requires.

Backups of the database are kept for 14 days, so deleted data leaves them within 14 days as well.

Deleting some of your data

You can also ask us to delete some of your data without closing the account: write to hello@loyever.com.

More information

How we handle your data is described in our privacy notice.

This page is also available in Azerbaijani.